Last Updated Date: 01/07/2023

Your privacy is important to us. This Privacy Policy explains how Aurora ("we," "us," or "our") collects, uses, discloses, and safeguards the personal information you provide to us when using our services. This Privacy Policy is in compliance with the General Data Protection Regulation (GDPR), as well as other applicable data protection laws and regulations.

Collection of Personal Information:
We collect personal information from you when you use our services, including but not limited to the following:
- General chat-based health information provided through our WhatsApp, Telegram, and SMS chatbots.

Legal Basis for Processing Personal Information:
We process your personal information based on the following legal bases:
- Performance of a contract: Processing your personal information is necessary for the performance of the services we provide to you.
- Compliance with legal obligations: Processing your personal information is necessary to comply with our legal obligations under applicable laws and regulations.
- Legitimate interests: Processing your personal information is necessary for our legitimate interests in providing and improving our services, ensuring the security of our systems, and conducting research and development activities.

Use of Personal Information:
We use your personal information for the following purposes:
- Providing and improving our services to you.
- Assessing your health issues and determining if you need immediate medical attention.
- Storing your personal information on divided AWS servers based on the regions it originates from.
- Complying with applicable laws and regulations.
- Conducting research and development activities to improve treatments and obtain feedback on certain drugs (anonymized and aggregated data only).

Data Storage and Anonymity:
We store your personal information on divided AWS servers, with data segregated based on the regions it originates from. We ensure that your personal information is protected and secured in accordance with industry best practices. We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
We respect your right to anonymity, and you have the power to delete your data upon request. However, please note that certain anonymized data may be retained for research and analytical purposes, as described in this Privacy Policy.

Disclosure of Personal Information:
We may disclose your personal information to the following categories of recipients:
- Pharmaceutical companies and research institutions: We may share anonymized and aggregated health data for research purposes to aid in the development of improved treatments and obtain feedback on certain drugs.
- Service providers: We may engage trusted third-party service providers to assist us in delivering our services, subject to appropriate contractual obligations regarding confidentiality and security.
- Legal and regulatory authorities: We may disclose your personal information to comply with legal obligations or respond to lawful requests from public authorities.

International Data Transfers:
As part of our services, your personal information may be transferred to and processed in countries outside of your jurisdiction. We ensure that such international data transfers comply with applicable data protection laws and regulations. By using our services, you consent to the transfer of your personal information to countries outside your jurisdiction.

Your Rights:
You have certain rights regarding your personal information under applicable data protection laws. Subject to legal limitations and exceptions, these rights may include:
- The right to access, correct, or delete your personal information.
- The right to restrict or object to the processing of your personal information.
- The right to data portability.
- The right to withdraw consent.
To exercise your rights, please contact us using the contact information provided in this Privacy Policy. We will respond to your request within the timeframe required by applicable laws.

Data Security:
We are committed to protecting the security of your personal information. We implement appropriate technical and organizational measures to safeguard your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, access controls, secure storage, and regular security assessments. However, please note that no method of transmission or storage is 100% secure, and we cannot guarantee the absolute security of your personal information.

Cookies and Tracking Technologies:
We use cookies and similar tracking technologies on our website to enhance your user experience, analyze usage patterns, and improve the quality of our services. Cookies are small text files that are stored on your device when you visit our website. By using our services, you consent to the use of cookies and tracking technologies in accordance with our Cookie Policy.

Third-Party Links:
Our services may contain links to third-party websites or services that are not operated or controlled by us. We are not responsible for the privacy practices or content of these third-party websites or services. We encourage you to review the privacy policies of those third parties before providing any personal information.

Children's Privacy:
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you believe that we have inadvertently collected personal information from a child under 16, please contact us, and we will promptly delete the information.

Changes to this Privacy Policy:
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on our website, and the "Last Updated Date" at the top of this Privacy Policy will be revised. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, disclose, and protect your personal information.

Contact Us:
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us using the following information:
Website: aurora.alla.al
Email: [email protected]
We will make reasonable efforts to address your inquiry and resolve any concerns you may have.

By using our services, you acknowledge that you have read, understood, and agreed to be bound by this Privacy Policy. If you do not agree to this Privacy Policy, please refrain from using our services.

Thank you for entrusting us with your personal information.