Last Updated Date: 01/07/2023

Personal Information Collection:
Aurora collects general chat-based health information from its users through its WhatsApp, Telegram, and SMS chatbots. This data is collected to better understand users' health issues and determine if they need to seek immediate medical attention from a General Practitioner.

Legal Basis for Collecting and Processing Personal Information:
Aurora complies with the legal requirements for collecting and processing personal information in the following regions:
1. European Union (EU - GDPR Compliant): Aurora adheres to the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) guidelines for collecting, storing, and processing personal data of users within the EU.
2. South America: Aurora complies with all applicable data protection laws and regulations in South America, including but not limited to the Brazilian General Data Protection Law (Lei Geral de Proteção de Dados - LGPD).
3. North America: Aurora complies with all applicable data protection laws and regulations in North America, including but not limited to the California Consumer Privacy Act (CCPA) and the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada.

Use of Cookies and Other Tracking Technologies:
Aurora may use cookies and other tracking technologies on its website, aurora.alla.al, to enhance user experience, analyze usage patterns, and improve the quality of its services. By using Aurora's services, you consent to the use of cookies and tracking technologies in accordance with Aurora's Privacy Policy.

Description of Aurora's Services:
Aurora is a First Contact health care chatbot that assists users in understanding their health issues and assessing whether they need immediate medical attention from a General Practitioner. The chatbot primarily operates through WhatsApp and Telegram chat services.

Data Storage and Anonymity:
All personal health information collected by Aurora is stored on divided AWS servers, with data segregated based on the regions it originates from. Aurora ensures full compliance with GDPR, LGPD, CCPA, PIPEDA, and other applicable data protection regulations. Users have the right to anonymity and the power to delete their data upon request.

Data Sharing and Research:
Aurora may share anonymized and aggregated health data with pharmaceutical companies for further research purposes. This data sharing aims to aid in the development of improved treatments and obtaining feedback on certain drugs. However, under no circumstances will Aurora share personally identifiable information without the explicit consent of the user.

User Obligations:
By using Aurora's services, you agree to provide accurate and truthful information while using the chatbot. You are responsible for maintaining the confidentiality of any login credentials or personal information provided to Aurora. If you believe that your account has been compromised, it is your responsibility to notify Aurora immediately.

Disclaimer:
Aurora's services are not a substitute for professional medical advice. The information provided by the chatbot is for informational purposes only and should not be used as a diagnosis or treatment recommendation. Users are advised to consult a qualified healthcare professional for any health-related concerns.

Intellectual Property:
All intellectual property rights, including copyrights, trademarks, and patents, associated with Aurora's services and website are owned by or licensed to Aurora. You agree not to use, reproduce, distribute, or modify any intellectual property belonging to Aurora without obtaining prior written consent.

Disclaimer of Warranty:
Aurora's services are provided on an "as is" and "as available" basis. Aurora makes no warranties or representations, express or implied, regarding the accuracy, reliability, or availability of its services. To the fullest extent permitted by applicable law, Aurora disclaims all warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

Limitation of Liability:
To the fullest extent permitted by applicable law, Aurora and its affiliates, directors, officers, employees, agents, and suppliers shall not be liable for any indirect, incidental, special, consequential, or exemplary damages, including but not limited to damages for loss of profits, data, or other intangible losses, arising out of or in connection with your use of Aurora's services.

Indemnification:
You agree to indemnify and hold harmless Aurora and its affiliates, directors, officers, employees, agents, and suppliers from any claims, damages, liabilities, costs, or expenses (including reasonable attorneys' fees) arising out of or in connection with your use of Aurora's services, violation of this Agreement, or infringement of any intellectual property or other rights of any third party.

Third-Party Websites and Services:
Aurora's services may contain links to third-party websites or services that are not owned or controlled by Aurora. Aurora is not responsible for the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that Aurora shall not be liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any third-party websites or services.

Termination:
Aurora reserves the right to suspend, terminate, or restrict your access to its services at any time, with or without cause and without prior notice. You may also terminate this Agreement by discontinuing your use of Aurora's services.

Changes to the Terms and Conditions:
Aurora reserves the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting the revised Agreement on Aurora's website. Your continued use of Aurora's services after any modifications constitutes acceptance of the revised Agreement.

Severability:
If any provision of this Agreement is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

Entire Agreement:
This Agreement constitutes the entire agreement between you and Aurora regarding the subject matter herein and supersedes all prior or contemporaneous agreements, understandings, or representations, whether written or oral.

Governing Law and Jurisdiction:
This Agreement shall be governed by and construed in accordance with the laws of the jurisdiction where Aurora is based, without regard to its conflict of law principles. Any disputes arising out of or in connection with this Agreement shall be submitted to the exclusive jurisdiction of the courts in that jurisdiction.

Waiver:
The failure of Aurora to enforce any right or provision of this agreement shall not be deemed a waiver of such right or provision. The waiver of any right or provision by Aurora must be in writing and shall not constitute a waiver of any other right or provision

Contact Information:
If you have any questions, concerns, or inquiries regarding these Terms and Conditions or Aurora's services, please contact us using the following information:
Website: aurora.alla.al
Email: [email protected]

By using Aurora's services, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions. If you do not agree to these Terms and Conditions, you must discontinue your use of Aurora's services. Please note that these Terms and Conditions are subject to change, and it is your responsibility to review them periodically to stay informed of any updates or modifications.


Thank you for using Aurora's services.